No audio, ever
The Bridge drops the audio track at the store. No tool can return sound, because sound never leaves the recorder.
Your cameras. Your rules. Every look on the record.
Rikuy is built so you can let an agent see your store without giving away the store. Images only, never audio. Nothing your rules don't allow. And a line in your activity for every single look.
agent looking
agent can look
off for agents
blocked · never connected
What Rikuy never does.
These are not settings you have to find. They are how the product is built, and the instructions every agent receives say the same.
No restrooms or changing areas
Mark a camera as restroom or changing area and it is blocked for good. Rikuy never asks the recorder for that channel.
No video in our cloud
Your footage stays on your recorder. We keep small thumbnails of each look and short clips your agent asked for, then delete them.
No faces, no scores
There is no tool to recognize faces, and agents are told not to identify people, read emotions or score employees.
No look without a record
Every frame or clip creates a look in your activity, with the agent, the camera, the time range and the purpose.
No decisions about people
Your agent tells you what it saw. You watch the clip and you decide. Every answer reminds the agent of that.
Tell your team. Tell your customers.
Rikuy makes both with your business name, in English and Spanish. No camera turns on for agents until you mark both as posted; we save the date and version.
Employee noticeLetter size · PDF · English
Ask us for the notice (PDF)
Customer signFor the entrance · PDF · English
Ask us for the sign (PDF)
Until both are posted, your agent gets this instead of an image:
NOTICES_PENDING · "Post the employee notice and sign first."Templates for the private demo, under review by our lawyer before launch. Not legal advice.
What we keep, and for how long.
Your video stays on your recorder. Rikuy keeps only what proves what your agent saw, and deletes it on a schedule you can read.
| what | kept |
|---|---|
| Video on your recorder | Stays on your recorder. Rikuy never copies it in bulk. |
| Activity (every look) | 12 months |
| Thumbnails of each look | 30 days |
| Clips your agent asks for | Link expires in 24 hours, then the clip is deleted |
| Everything, when you cancel | Deleted, after you can export your activity |
| Your account, on request | Deleted within 30 days |
How the Bridge stays out of the way.
No open ports
One encrypted connection out, on port 443, with its own certificate per Bridge.
Encrypted on the Bridge
It never travels and is never stored in plain text. Kept separate for every customer.
Talks only to your recorder
Only to the recorder's address and ports, and only out to Rikuy. No inbound SSH.
Signed updates only
The Bridge installs nothing that we did not sign.
The rules we built around.
A summary, not legal advice.
§ 934.03 · audio
Recording a conversation needs everyone's consent. Rikuy works with images only and drops audio at the source.
§ 810.145 · private spaces
No recording where people undress. Those cameras are blocked, and the sign gives the notice the law recognizes.
§ 501.171 · data breaches
If something goes wrong, we tell you within 10 days, as Florida asks of a third-party agent.